At HulaFit, we want you to be completely satisfied with your purchase. That’s why, under our Returns Policy, we accept returns of all HulaFit merchandise within 30 days of the original order delivery date for a full refund or exchange of the purchase price, if conditions are met.
Merchandise must be returned in its original packaging & in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defects are subject to verification.
The item must be returned at the customer’s expense and should be sent via Recorded Delivery so that the package can be tracked. The delivery charge is not refundable unless the item is faulty or you have mistakenly been sent the incorrect item (in this case, you will also be refunded the cost of sending the item back).
Please send returns to the below address, making sure that your name and order number is included in the parcel:
HulaFit Ltd, 118 St Johns Road, London E174JQ
Refunds will be issued within 7 working days of receiving returned items, but may take up to 10 days to appear in your account.
The above is relevant to HulaFit Ltd merchandise only.